Support
ReadLogs turns cryptic logs into plain English. Here's how to get the most out of it, and how to reach us when something doesn't work.
Contact
Email: szakari@gmail.com
We typically reply within 24 hours on business days.
Frequently asked
What does ReadLogs do?
You paste, upload, or scan a system log — nginx, Cisco IOS, Python tracebacks, Kubernetes events, Windows Event Log, etc. — and ReadLogs returns a plain-English summary, the most likely root cause, severity, and concrete suggested fixes.
Are my logs sent to a server?
Yes — the analysis runs on a server. Before any log leaves your phone we strip API keys, JWTs, AWS access keys, OAuth tokens, emails, internal IPs, and credentials from URLs. Logs are never persisted on our servers; only the in-memory request lifetime.
How does Pro differ from the free tier?
Free: 5 analyses per day, logs up to 4k characters. Pro: unlimited daily analyses, logs up to 120k characters, CloudWatch / Datadog / Splunk integrations, and pattern recognition across your saved logs.
How do I cancel my subscription?
On iOS: Settings → tap your name → Subscriptions → ReadLogs Pro → Cancel Subscription. You keep Pro until the end of the current billing cycle. ReadLogs cannot cancel subscriptions on your behalf — Apple manages all subscription lifecycle.
I subscribed on another device — how do I get Pro on this one?
Open ReadLogs → Settings → Restore Purchases. Make sure you're signed in to the same Apple ID that purchased the subscription.
What about my privacy?
See the privacy policyfor the full breakdown. Short version: logs are scrubbed before transit, never persisted, and we don't track you across apps.
What integrations are supported?
Pro users can connect ReadLogs to AWS CloudWatch Logs, Datadog Logs, and Splunk to pull recent events directly into the analyzer. Credentials are stored in the iOS Keychain and forwarded over TLS only when you tap fetch.
I found a bug or the analysis was wrong
Email szakari@gmail.com with a screenshot and the log you analyzed (with secrets removed — or use the Copy as curl menu in the app to capture the request).